Refund Policy

Start: the free week

I cancel inside the 7 free days. Do I pay?

No. You pay nothing. No charge is made.

The first payment

Is my first membership payment protected?

Yes. My 15-day money-back guarantee covers the first payment.

Ending the membership

How do I stop my membership?

Go to consumer.hotmart.com. Open the membership. Choose payment settings. Choose cancel subscription.

Or write to [email protected] and I will help.

Letters continue to the end of the month you paid. Then the charges stop.

Emails versus payments

Does unsubscribing from the letters end my membership?

It ends the emails only. The payment stops when you cancel at consumer.hotmart.com.

A charge you did not expect

I forgot to cancel, or I was charged by mistake. What now?

Write to me within 15 days of that charge. I will look at it carefully.

Looking is my promise. A refund is not automatic.

Books: 15 days

How long is the money-back guarantee on a book?

15 days from the day you buy. Ask within that time: all your money back, no questions.

Two books, two purchases: each has its own 15 days.

Asking

Where do I ask for a book refund?

The refund link in your Hotmart purchase email is the first way.

Or sign in at consumer.hotmart.com and open your purchase.

Or email [email protected], telling me the email you used to buy.

The money returns

Where does my refund go, and how fast?

Back to the same card or PayPal. Banks usually show it in 5–10 business days.

Past 15 days

It has been longer than 15 days. Can I still write?

Yes. The guarantee window has closed, so I cannot promise money. But if something is wrong, tell me.

Writing to me

Which address handles refunds?

[email protected], for books and membership alike.